The impact of technological innovations on the passenger process

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Over the last ten years significant technological innovations were introduced on airports, including self check-in systems and biometric based security systems. These innovations had a significant impact on the so-called passenger process. Where technology-savvy young passengers can deal with these innovations relatively easily, for elderly people, people with physical constraints, illiterates or people that seldom travel it may be very hard to adapt to the new equipment and changing procedures. In this project the passenger process will be redesigned from the point of view of the passenger taking into account human capacities and limitations and social background.

Since this research project is about the impact of technological innovations on the passenger process at airports, the ideal candidate will have a strong engineering or science background and a solid interest in human factors. She or he will have done projects that involved (automated) technology, human aspects in the transportation field. The ideal candidate has published journal papers and has a strong interest in developments towards “a just society”.

Supervisory team
Gabriel
Lodewijks

Science
Aviation
Ann
Williamson

Science
Aviation
Fangni
Zhang

University of Leeds
Aviation
g.lodewijks@unsw.edu.au